Refunds & Returns Policy

At jmdshop.com, your satisfaction is our primary priority. We stand behind the quality of our products and our fulfillment pipelines. Below you will find our structured guidelines regarding cancellations, tracking discrepancies, and return procedures.

Order Cancellations

All orders can be cancelled up until the exact moment they are processed and dispatched from our fulfillment network.

• If you need to change or cancel an active order, you must contact our support desk at info@jmdshop.com within 12 hours of completing checkout.
• Once our transit facility initiates the packaging and shipping process, the order is locked into the carrier network and can no longer be cancelled or altered.

Refund & Reshipment Eligibility

You are entitled to request a formal refund or an expedited product reshipment if your transaction falls under any of the following parameters:

• Non-Delivery: You do not receive your package within our guaranteed shipping window (as outlined verbatim in our Shipping Policy), excluding standard 2–5 day regional order processing windows.
• Incorrect Items: You receive a fundamentally wrong variant or product layout entirely separate from what was ordered.
• Damaged Merchandise: If an item arrives structurally compromised or broken, we will issue a free replacement or a full refund.

Discrepancies & Exclusions

We do not issue a refund or cover losses under the following specific operational circumstances:

• Customer-Side Discrepancies: Your package fails to arrive due to factors entirely within your control (e.g., providing an incorrect, insufficient, or typos-ridden shipping address at checkout).
• Force Majeure & Exceptional Circumstances: Your order experiences customs holdups, local border delays, or transit disruptions caused by natural disasters, strikes, or major infrastructure events outside our platform’s immediate control.
• Change of Mind: Due to the optimized nature of our shipping lines, returns based purely on a change of mind are generally not accepted. If an exception is explicitly granted by management in writing, the customer must return the item entirely at their own expense; the item must arrive 100% unused, factory-sealed, and in its original packaging.

Filing Window

• Lost Packages: For tracking that stalls permanently or fails to update, an investigation will be launched with the carrier network. Replacements or refunds are issued immediately upon carrier confirmation of loss.
• Filing Timelines: You can formally submit refund or reshipment claims up to 15 days after your guaranteed delivery window has officially expired.

Contact Information:

For immediate assistance with a return authorization or order adjustment, contact our administration desk:

• Email: info@jmdshop.com
• Corporate Operator: Global JMD Inc.
• Address: Quebec, Canada